Given that Seventy percent of business performance programmes fail to achieve the desired results and that problem solving covers strategic issues as well as fixing things that are wrong or broken, it is important that you apply the right approach to the issue you are tackling.
Geof Cox in his book “Ready-Aim-Fire: Practical Guide to Solving Business Problems (Institute of Management)” categorized problems into three different types – Puzzles, complex puzzles, and problems. Understanding the type of problem you are trying to solve allows you to apply the right approach, tools and techniques.
Management teams operate in the areas of Complex Puzzles and Problems addressing issues that affect the overall performance of the company. To achieve the best results both types require collaborative teams, creative thinking and the application of creative techniques at all three stages: Recognition (understanding the issue / opportunity), Resolution (finding many possible solutions / approaches), Results (being creative in planning and implementation).
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