It seems obvious, ‘problem solving is what it says on the tin – solving a problem’. That of course depends upon what your definition of problem is. In a business context the problem solving process should be applied to more than just fixing something that is wrong or broken and for that reason I prefer the definition ‘Problem solving is finding and implementing a solution that takes you from where you are now to where you want to be.’
A technical, broken / not working example is:
However, given the wider definition the problem solving process could also be applied to business issues such as ‘How to remove 20% of cost from the order processing process?’ or, more strategically, ‘How to move from being a market follower to market leader in the XXX market?’
Seventy percent of business performance programmes fail to achieve the desired results. Applying a creative problem solving process to these business performance issues improves results significantly.
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