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    Problem Solving Training

     

    'Hope is not a strategy'

     

     

     

     

     

  • What We Do

    We deliver programmes in creative thinking, creative and structured problem solving, decision making and facilitate 'Team Planning' workshops for problem solving and performance improvement teams addressing current business issues.

     

    Programmes are highly interactive and suitable for all levels of personnel. They can be varied in length from bite sized sessions to short seminars or half, one, two and three day courses – with the content and length being tailored to meet your needs.

    Creative Problem Solving

    Creative Problem Solving

    Tailoring programmes to your teams and business environment we focus on process, tools and techniques for tackling business problems, issues, and opportunities - competing and winning, improving existing products, services and methods; inventing new products, services and processes.

     

    Delivered by an experienced trainer and facilitator with practical experience of using the techniques on real business issues.

     

    Improving business performance and achieving competitive advantage requires Creative Thinking & Creative Problem Solving.

    Problem Solving Workshops

    Structured Problem Solving

    With technical structured problem solving the focus is on understanding the problem and finding the root cause. Often when the root cause is identified the solution is obvious.

     

    Students learn a structured problem solving process, the appropriate tools and techniques for understanding the problem, collecting and analysing data, finding root causes, looking for alternative solutions and planning and managing implementation.

    Structured Problem Solving

    Decision Making

    During the life of a project collaborative teams will find occasions when they have to make decisions that affect the success or failure of the whole programme. Being able to choose between alternatives - recognising differences, important characteristics, prioritising and selecting - is a key skill for all problem solving for business and performance improvement initiatives ......

    Decision Making

    Workshops

    ‘F16 Teams’ © & Team Planning workshops to address pressing business issues and opportunities in sales,marketing strategy and business performance improvement.


    “Its amazing what you can achieve if you are all pulling in the same direction at the same time.”

  • Creative Problem Solving

    Students learn creative problem solving skills, a problem solving process, appropriate problem solving tools and techniques and how to apply them to a wide range of business issues and opportunities.

     
    "Very good, intense and dynamic, gave me a different perspective to address problems and come up with solutions that will work."
    Training course attendee.
     
    Cost (In-house only) - Costs are £750 per day ­ (up to 18 students)plus expenses and VAT.
     
    Numbers
    Programmes are designed for individuals and collaborative teams, are highly interactive, and have plenty of exercises. For this reason preferred numbers are between 8 and 18 per session.
     
    Who is it for?
    Courses are suitable for anyone working in a team to improve business performance by solving problems, improving processes and customer service, or addressing sales and marketing opportunities - competing and winning.
     
    The training course is highly interactive and suitable for all levels of personnel.
     
    Duration - Our approach is flexible to allow tailoring to your team and your environment, achieving anything from bite sized sessions, short seminars or modular units to one, two or three day courses.
     
    Method - All programmes are interactive, and participative, with individual and team exercises, activities, analysis, presentation / briefing and feedback.
     
    Course Content - The programme is developed and adapted according to your requirements from the following content:
     

      Creative Thinking and Problem Solving -

      • The Business Case for Creative Solutions, Problem Solving & Performance Improvement, Choosing the Right Approach, Barriers to Success & How to Overcome Them, Collaborative Teams – roles, rules, responsibilities.

      3R Problem Solving Model© -

      • 3R Recognition Stage: Understanding the Challenge, Problem, Issue. Data gathering, management & analysis. Using business models & systems thinking, identifying all issues and root causes.
      • 3R Resolution Stage: A wide range of tools and techniques for finding alternative and creative solutions.
      • 3R Results Stage: Planning for & Managing Implementation, Establishing the facts,Identifying the barriers, managing risk, Getting the people on­side, getting management support, Implementation ­Testing your plan, keeping and getting back on track. 

      Decision Making -

      • Collaborative Team Decision Making Techniques, Processes and tools and techniques for prioritising and choosing between alternatives.

    • Structured Problem Solving

      Structured Problem Solving Course
      The structured problem solving training course is highly interactive and participative with individual and team exercises, presentations, briefings and feedback sessions.
       

      Cost (In-house only)

      • Costs are £750 per day ­ plus expenses and VAT. 

       

      Numbers

      • Programmes are designed for collaborative teams, are highly interactive, and have plenty of exercises. For this reason preferred numbers are between 8 and 18 per session. Teams are formed to practise techniques, present their ideas, discuss and give and get feedback.

      Who is it for?

      • Courses are suitable for anyone who could be working in a team to improve business performance by solving problems, improving processes, customer service and competing and winning.

      Duration

      • Our approach is flexible to allow tailoring to your team and your environment. The Structured Problem Solving Course is delivered as a standalone programme and can be varied in length from bite sized sessions or short seminars to half, one day and two day programmes, course content being varied to meet your needs. As a standalone programme it includes some content from the other training modules.

      Method

      • All programmes are interactive, and participative, with individual and team exercises, activities, analysis, presentation / briefing and feedback.

       

      Course Content

      Structured Problem Solving Preliminaries
      ● Criteria for successful problem solving
      ● Problem Solving & Performance Improvement in context
      ● Forming Collaborative Teams
      ● A Problem Solving Process
       

      3R Problem Solving Model© - Introduction
      ● Managing the process, knowing where you are and what to do.
       

      3R Recognition Stage – Understand the Challenge, Problem, Issue
      ● Clarifying the problem statement,
      ● gathering data, data management and analysis, identifying root causes.
       

      3R Resolution Stage – Find Alternative Solutions
      ● Tools and techniques for finding solutions

      3R Results Stage – Strategies for Implementation Planning &
      Implementation
      ● Understanding resource requirements;
      ● Identifying the barriers,
      ● Risk management;
      ● Test, Test, Test,
      ● Implementation ­ monitor and manage,
      ● Standardise your solution ­ policies and procedures

       

      Decision Making – Collaborative Team Decision Making Techniques
      ● Processes and tools and techniques for prioritising and choosing between alternatives

    • Decision Making

      We can help you win.

      Decision Making Workshops

      Team Decision Making

      This problem solving decision making training can be a standalone course or a module in the Creative Thinking, Creative Problem Solving and Structured Problem Solving courses. It can be varied in length from bite sized sessions and short seminars to half and one day programmes to meet your needs. When run as a standalone programme it includes some content from the other modules.

       

      How do you choose?

      Problem solving decision making - During the life of a project collaborative teams will find several occasions when they have to make a decision that could affect the level of success or failure of the whole programme.

       

      Some of these decisions will be simple choices other decisions will be more complex and the characteristics of the situation quite different - even alternatives that appear the same may be different if you apply the right criteria.. This means that teams need to have available a range of techniques to suit the decision scenario, know how to apply them and reach consensus, whilst avoiding ‘Groupthink’.

      Strategic Planning

      Similar, but not the same.

      Being able to choose between alternatives - recognising differences, important characteristics, benefits and drawbacks, prioritising and selecting - is a key skill for all problem solving for business and performance improvement initiatives.

      Team Decision Making

      Course Content

        How, Why,When Do We Decide

         

        Team Decision Making

        • Team roles & responsibilities
        • Reaching consensus
        • Avoiding group-think
        • Managing Data

        Simple Techniques

        • When to use them
        • How  to apply them

        More Complex Methods

        • Choice Voting
        • The Castle Technique
        • Flow  Diagrammes & Decision Trees
        • Grids & Tables

        Weighting Systems

         

        Improving Failed Ideas

      • Workshops

        Team Planning Workshops

         

        Team Planning is a superior team working process and planning tool for sales, marketing and strategy teams, business performance improvement and problem solving. It delivers competitive advantage through creativity, innovation and workable plans, owned and committed to by your people, ensuring all team members contribute to it, understand it and agree it.

         

        Team Planning uses: a controlled environment, ground rules, specific roles and structured process, and incorporates creative thinking and problem solving techniques. It helps sales, marketing and strategy teams, functional, cross functional and cross organizational work groups and problem solving teams tackle business opportunities and meet organizational objectives. Workshops are hard work, fun and stimulating, creating a real team­working environment.

         

        Team members take ownership, develop and evaluate alternative approaches and create workable plans. At the end of the workshop the process and output is recorded and presented to the Senior Management Sponsor for approval and progressing.

         

        A project consists of single or multiple workshops. We work with you to develop the brief. The process includes pre­-workshop guidance and post workshop support for implementation.

         

        "If these are the results we can expect from the workshops; you can run them as often as you think necessary - no further authorisation is required."… ...........

        Systems Engineering Director

         

         

         

         

      • WHAT THEY SAY

        Harry Summerton, Sales Director

        “Initially our chances were very slim, due to the excellent response and follow-up we gave we won through. The sale was a very strategic gain for us.”, after team planning workshops were used to win a strategically important major sales bid.

        Brian Brown, Systems Engineering Director

        "If these are the results we can expect from the workshops; you can run them as often as you think necessary - no further authorisation is required.", after a team planning workshop to resolve issues around a product development programme.

        Tony Klepacz, Member of VP's staff

        "This is definitely work which exceeded expectations. In my opinion the results of this (strategy) meeting will be seen in the future success of the product set throughout the telecommunications industry.", after team planning workshop to develop a new product sales and marketing strategy.

        Executive Comments

        “Good communication with the students. It provides tips and new techniques for us to think and explore our minds on the possibilities and risks before we make any decisions or try to solve problems.”

         

        "Very good, intense and dynamic, gave me a different perspective to address problems and come up with solutions that will work."

         

        "Very good. Knowledgeable, well presented. Opens-up new options for decision making and analysing problems."

         

        “Complements my work in project management and gives a business perspective to problem solving."

         

        “Speaker’s knowledge, experience, enthusiasm and patience were excellent. It is a pleasure to listen to him and he is also very friendly.”

      • Who We Are

        Lead Consultant and Trainer Roy O’Neil GDip

         

        Roy is an experienced business consultant and trainer. Previously working in leading international organisations he was a European Marketing Director, International Product Manager (2 years USA based) and successful Salesman. He has worked in Operations, Product Development and Customer Services. In these roles Roy applied the problem solving and team planning techniques to real business issues, leading many cross functional / cross organisational teams to develop winning plans and strategies.

        Roy O'Neil

        Roy O'Neil

        Lead Consultant

        A specialist in creative problem solving and team planning techniques, Roy gained his business experience in leading international IT organisations. He has a Graduate Diploma in Advanced Manufacturing Systems.

         

        This combination of international business experience, consulting assignments and applying creative problem solving and team planning techniques to real business issues means Roy is uniquely placed to help companies develop their people, co-ordinate their planning and implementation activities and achieve business performance improvements.

         

        Programmes are delivered internationally in the UK, mainland Europe, USA and Far East.

         

        For training courses it is a case of getting the balance right and matching the training course to the problem solving team and their problem types - we deliver courses and workshops tailored to the needs of your business and your problem solving teams.

         

        In addition to training courses we deliver facilitated problem solving workshops - facilitating business performance improvement and problem solving teams developing business opportunities - generating solutions and plans owned and committed to by your people - delivering innovation and creating competitive advantage by looking beyond the obvious & posing the question “What if …?

      • Blog

        It’s amazing how many people think that a problem is solved when they have found a solution or a strategy is defined – implementation is taken for granted. Many training programmes take a similar approach – implementation planning is given a cursory mention at the end of the programme with an...
        The answers to these questions might tell you why seventy percent of all performance improvement projects fail to achieve the desired results! Do you wait until something is broken or not working / performing or are you on the lookout for opportunities to improve performance? Do you apply...
        Given that Seventy percent of business performance programmes fail to achieve the desired results and that problem solving covers strategic issues as well as fixing things that are wrong or broken, it is important that you apply the right approach to the issue you are tackling. Geof Cox in his...
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