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  • creative thinking, Problem Solving AND

    Decision Making Training AND

    Workshops for Performance improvement Teams

    'Hope is not a strategy'

     

  • What We Do - Creative thinking

    Creative Thinking for Business

    We Help You Win

    Creativity is a key skill that can be learnt. Creating competitive advantage and competing and winning require creative thinking and new approaches to problem solving.

     

    Click here to read more

  • What We Do - Problem solving

    We deliver programmes in creative and structured problem solving and decision making. We facilitate 'Team Planning' workshops for problem solving and business performance improvement teams.

     

    Programmes are highly interactive and suitable for all levels of personnel. They can be varied in length from bite sized sessions to half, one, two and three day courses – content and length being tailored to your needs.

    Creative Problem Solving

    Creative Problem Solving Training

    Tailoring programmes to your teams and business environment we focus on process, tools and techniques for tackling business opportunities and solving business problems and issues - solving performance issues and improving existing products, services and processes.

     

    Delivered by an experienced trainer and facilitator with practical experience of using the techniques on real business issues.

    Structured Problem Solving

    Structured Problem Solving Training

    With structured problem solving the focus is on understanding the problem and finding the root cause. Often when the root cause is identified the solution is obvious.

     

    Students learn a structured problem solving process, the appropriate tools and techniques for understanding the problem, collecting and analysing data, finding root causes, looking for alternative solutions and planning and managing implementation.

    Decision Making Training

    Decision Making Training

    How do you Choose?

    Being able to choose between alternatives - recognising differences, important characteristics, prioritising and selecting - are key skills for all problem solving and business performance improvement initiatives ......

     

    During the life of a project collaborative teams will find several occasions when they have to make a decision that could affect the level of success or failure of the whole programme.

    Problem Solving workshops - Teamworking

    Problem Solving Workshops

    “Its amazing what you can achieve if you are all pulling in the same direction at the same time.”

     

    ‘F16 Teams’ © & Team Planning workshops to address pressing business issues and opportunities in sales,marketing strategy and business performance improvement.

  • creative thinking for business

    We Help You Win

    Creativity

    Creativity is essential for solving business problems and achieving business performance improvements and competitive advantage – developing ideas for improving and creating new products, services, strategies and competing and winning.


    Duration: One Day

     

    Cost (In-house only) £770 + VAT and expenses

     

    Numbers
    Programmes are designed for individuals and collaborative teams, are highly interactive, and have plenty of exercises. For this reason preferred numbers are between 8 and 15 per session.
     
    Who is it for?
    Courses are suitable for anyone working in teams to create new ideas for improving business performance - developing creative ideas for competing and winning.
     

    By the end of the creative thinking course delegates will ….

    • Understand the different Problem types, and what approach to use
    • Recognise the differences between analytical and creative thinking
    • Know what business issues benefit from the use of Creative Techniques
    • Understand the relationship between Creativity and Innovation
    • Know the barriers to Creativity – personal and organisational
    • Learn how to introduce creativity into a team and organisation
    • Understand the Creative Thinking Process, Principles and Strategies
    • Have techniques for overcoming roadblocks to Creative Thinking
    • Be able to apply tools and techniques for developing Creative Solutions
  • Creative Problem Solving TRAINING

    CREATIVE PROBLEM SOLVING TRAINING

      Students learn creative problem solving skills, a problem solving process, appropriate problem solving tools and techniques and how to apply them to a wide range of business issues and opportunities.

       
      "Very good, intense and dynamic, gave me a different perspective to address problems and come up with solutions that will work."
      Training course attendee.
       
      Cost (In-house only) - Costs are £770 per day ­ (up to 15 students)plus expenses and VAT.
       
      Numbers
      Programmes are designed for individuals and collaborative teams, are highly interactive, and have plenty of exercises. For this reason preferred numbers are between 8 and 15 per session.
       
      Who is it for?
      Courses are suitable for anyone working to improve business performance by solving problems, improving processes and customer service, and tackling new opportunities - developing creative ideas for competing and winning.
       
      The training course is highly interactive and suitable for all levels of personnel.
       
      Duration - Our approach is flexible to allow tailoring to your team and your environment, achieving anything from bite sized sessions, short seminars or modular units to one, two or three day courses.
       
      Method - All programmes are interactive, and participative, with individual and team exercises, activities, analysis, presentation / briefing and feedback.
       
      Creative Problem Solving Course Content - The programme is developed and adapted according to your requirements from the following content:
       

        Creative Thinking and Problem Solving -

        • The Business Case for Creative Solutions, Problem Solving & Performance Improvement, Choosing the Right Approach, Barriers to Success & How to Overcome Them, Collaborative Teams – roles, rules, responsibilities.

        3R Problem Solving Model© -

        • 3R Recognition Stage: Understanding the Challenge, Problem, Issue. Data gathering, management & analysis. Using business models & systems thinking, identifying all issues and root causes.
        • 3R Resolution Stage: A wide range of tools and techniques for finding alternative and creative solutions.
        • 3R Results Stage: Planning for & Managing Implementation, Establishing the facts,Identifying the barriers, managing risk, Getting the people on­side, getting management support, Implementation ­Testing your plan, keeping and getting back on track. 

        Decision Making -

        • Collaborative Team Decision Making Techniques, Processes and tools and techniques for prioritising and choosing between alternatives.

      • Structured Problem Solving TRAINING

        Structured Problem Solving Course
        Problem solving training courses are highly interactive and participative with individual and team exercises, presentations, briefings and feedback sessions.
         

        Cost (In-house only)

        • Costs are £770 per day ­ plus expenses and VAT for up to 15 students. 

         

        Numbers

        • Programmes are designed for collaborative teams, are highly interactive, and have plenty of exercises. For this reason preferred numbers are between 8 and 15 per session. Teams are formed to practise techniques, present their ideas, discuss and give and get feedback.

        Who is it for?

        • Courses are suitable for anyone who could be working in a team to improve business performance by solving problems, improving processes, customer service and competing and winning.

        Duration

        • Our approach is flexible to allow tailoring to your team and your environment. The Structured Problem Solving Course is delivered as a standalone programme and can be varied in length from bite sized sessions or short seminars to half, one day and two day programmes, course content being varied to meet your needs. As a standalone programme it includes some content from the other training modules.

        Method

        • All programmes are interactive, and participative, with individual and team exercises, activities, analysis, presentation / briefing and feedback.

         

        Course Content

        Structured Problem Solving Preliminaries
        ● Criteria for successful problem solving
        ● Problem Solving & Performance Improvement in context
        ● Forming Collaborative Teams
        ● A Problem Solving Process
         

        3R Problem Solving Model© - Introduction
        ● Managing the process, knowing where you are and what to do.
         

        3R Recognition Stage – Understand the Challenge, Problem, Issue
        ● Clarifying the problem statement,
        ● gathering data, data management and analysis, identifying root causes.
         

        3R Resolution Stage – Find Alternative Solutions
        ● Tools and techniques for finding solutions

        3R Results Stage – Strategies for Implementation Planning &
        Implementation
        ● Understanding resource requirements;
        ● Identifying the barriers,
        ● Risk management;
        ● Test, Test, Test,
        ● Implementation ­ monitor and manage,
        ● Standardise your solution ­ policies and procedures

         

        Decision Making – Collaborative Team Decision Making Techniques
        ● Processes and tools and techniques for prioritising and choosing between alternatives

      • Decision Making Training

        We can help you win.

        Decision Making for Problem Solving Teams

        This problem solving decision making training can be a standalone course or a module in the Creative Thinking, Creative Problem Solving and Structured Problem Solving courses. It can be varied in length from bite sized sessions and short seminars to half and one day programmes to meet your needs. When run as a standalone programme it includes some content from the other modules.

        Strategic Planning

        Similar, but not the same.

        Being able to choose between alternatives - recognising differences, important characteristics, benefits and drawbacks, prioritising and selecting - is a key skill for all problem solving for business and performance improvement initiatives.

         

        This means that teams need to have available a range of techniques to suit the decision scenario, know how to apply them and reach consensus, whilst avoiding ‘Groupthink’.

         

        Duration: One Day

         

        Cost (In-house only) £770 + VAT and expenses

         

        Numbers
        Programmes are designed for individuals and collaborative teams, are highly interactive, and have plenty of exercises. For this reason preferred numbers are between 8 and 15 per session.
         
        Who is it for?
        Courses are suitable for anyone working in project teams for solving busines problems and improving business performance.

        Course Content

        How, Why,When Do We Decide

         

        Team Decision Making

        • Team roles & responsibilities
        • Reaching consensus
        • Avoiding group-think
        • Managing Data

        Simple Techniques

        • When to use them
        • How  to apply them

        More Complex Methods

        • Choice Voting
        • The Castle Technique
        • Flow  Diagrammes & Decision Trees
        • Grids & Tables

        Weighting Systems

         

        Improving Failed Ideas

         

        • Problem Solving Workshops

          Team Planning

           

          A superior team working process and planning tool for sales, marketing and strategy, business performance improvement and problem solving, e.g. sales & marketing performance issues, winning sales bids, new market opportunities, new products & services and business strategies - delivering programmes that add value and competitive advantage through workable plans, owned and committed to by your people, ensuring all team members contribute to it, understand it and agree it.

           

          Workshops are hard work, fun and stimulating, creating a real team­working environment.

           

          The Process & Environment

          Team Planning uses a controlled environment, ground rules, specific roles and structured process, and incorporates creative thinking and problem solving techniques. At the end of the workshop the process and output are recorded and presented to the Senior Management Sponsor for approval and progressing.

           

          A project consists of single or multiple workshops. We work with you to develop the brief. The process includes pre­-workshop guidance and post workshop support for implementation.

           

          The Results

          Team Planning helps sales, marketing and strategy teams, functional, cross functional and cross organizational work groups and problem solving teams tackle business opportunities and meet organizational objectives.

           

          Team members take ownership, develop and evaluate alternative solutions and create workable plans. Individuals bond and work better together, productivity increases, energy and enthusiasm are multiplied and people feel they have a stake in the project's success.

           

          "If these are the results we can expect from the workshops; you can run them as often as you think necessary - no further authorisation is required."… ...........

          Systems Engineering Director

           

          “... the results of this planning workshop will be seen in the future success of the product set throughout the telecommunications industry.”

          T K Product Management Director - VP’s staff

           

        • PROBLEM SOLVING CUSTOMERS - WHAT THEY SAY

          Problem Solving Workshops - What They say

          Harry Summerton, Sales Director

          “Initially our chances were very slim, due to the excellent response and follow-up we gave we won through. The sale was a very strategic gain for us.”, after team planning workshops were used to win a strategically important major sales bid.

          Brian Brown, Systems Engineering Director

          "If these are the results we can expect from the workshops; you can run them as often as you think necessary - no further authorisation is required.", after a team planning workshop to resolve issues around a product development programme.

          Tony Klepacz, Member of VP's staff

          "This is definitely work which exceeded expectations. In my opinion the results of this (strategy) meeting will be seen in the future success of the product set throughout the telecommunications industry.", after team planning workshop to develop a new product sales and marketing strategy.

          Problem Solving Courses - Executive Comments

           

          “Good communication with the students. It provides tips and new techniques for us to think and explore our minds on the possibilities and risks before we make any decisions or try to solve problems.”

           

          "Very good, intense and dynamic, gave me a different perspective to address problems and come up with solutions that will work."

           

          "Very good. Knowledgeable, well presented. Opens-up new options for decision making and analysing problems."

           

          “Complements my work in project management and gives a business perspective to problem solving."

           

          “Speaker’s knowledge, experience, enthusiasm and patience were excellent. It is a pleasure to listen to him and he is also very friendly.”

        • Who We Are

          Lead Consultant and Trainer Roy O’Neil

           

          Roy is an experienced business consultant and trainer. Previously working in leading international organisations he was a European Marketing Director, International Product Manager (2 years USA based) and successful Salesman. He has worked in Operations, Product Development and Customer Services. In these roles Roy applied the problem solving and team planning techniques to real business issues, leading many cross functional / cross organisational teams to develop winning plans and strategies.

          Roy O'Neil

          Roy O'Neil

          Lead Consultant

          A specialist in problem solving and team planning techniques, Roy gained his business experience in leading international IT organisations. He has a Graduate Diploma in Advanced Manufacturing Systems.

           

          Roy's combination of international business experience, consulting assignments and applying creative problem solving and team planning techniques to real business issues means Roy is uniquely placed to help companies develop their people, co-ordinate their planning and implementation activities and achieve business performance improvements.

           

          Programmes are delivered internationally and have been delivered in the UK, mainland Europe, USA and Far East.

           

          For training courses it is a case of getting the balance right and matching the training course to the problem solving team and their problem types - we deliver courses and workshops tailored to the needs of your business and your problem solving teams.

           

          In addition to training courses we deliver facilitated problem solving workshops - facilitating business performance improvement and problem solving teams developing business opportunities - generating solutions and plans owned and committed to by your people - delivering innovation and creating competitive advantage by looking beyond the obvious & posing the question “What if …?

        • Blog

          It seems obvious, ‘problem solving is what it says on the tin – solving a problem’. That of course depends upon what your definition of problem is. In a business context the problem solving process should be applied to more than just fixing something that is wrong or broken and for that reason I...
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