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    Problem Solving Training

     

    'Hope is not a strategy'

     

     

     

     

     

  • About US

    Creative Problem Solving, Structured Problem Solving, Decision Making Traiining & Facilitated Problem Solving Workshops

    From Small Business To Large International Enterprises

    Our programmes are based on practical experience of using the techniques in business for example European Marketing Director, Sales and Sales Management, International Product Management, Operations and Customer Services in large global organisations.

     

    Programmes are delivered internationally in the UK, mainland Europe, USA and Far East

    We deliver training courses in Creative Thinking, Structured and Creative Problem Solving and Decision Making.

     

    In addition to training courses we deliver facilitated problem solving workshops - facilitating business performance improvement and problem solving teams developing business opportunities - generating solutions and plans owned and committed to by your people - delivering innovation and creating competitive advantage by looking beyond the obvious & posing the question “What if …?

     

    Programmes are highly interactive and suitable for all levels of personnel. They can be varied in length from bite sized sessions to short seminars or half, one, two and three day courses – with the content and length being tailored to meet your needs.

     

    Solving business problems and performance improvement opportunities fall between two extremes. At one end you have structured problem solving, here the focus is on finding the root cause - understand the problem and the solution may be obvious. At the other end of the spectrum is creative problem solving - here the focus is on finding creative solutions and achieving competitive advantage.

     

    For training courses it is a case of getting the balance right and matching the training course to the problem solving team and their problem types - we deliver courses and workshops tailored to the needs of your business and your problem solving teams.

     

     

  • What We Do

    Creative Problem Solving

    Creative Problem Solving

    Creativity is the life blood of innovation. Improving existing products, services and methods; the invention of new products and services and new processes; new ways of communicating with customers; new ways of competing and achieving competitive advantage all require Creative Thinking & Creative Problem Solving.

    Problem Solving Workshops

    Structured Problem Solving

    The main focus for structured problem solving is understanding the issue and finding the root cause. Often when the root cause is identified the solution is obvious. Structured problem solving is more appropriate for .........

    Structured Problem Solving

    Decision Making

    During the life of a project collaborative teams will find occasions when they have to make decisions that affect the success or failure of the whole programme. Being able to choose between alternatives - recognising differences, important characteristics, prioritising and selecting - is a key skill for all problem solving for business and performance improvement initiatives ......

    Decision Making

    Workshops

    “Its amazing what you can achieve if you are all pulling in the same direction at the same time.” Team Planning is a superior problem solving process, team working and planning tool that delivers workable plans, owned and committed to by your people

  • Who We Are

    Our team of collaborators, consultants, experts, trainers, speakers, facilitators, writers, designers, marketeers and social media managers come together on a project by project basis, to tailor a solution to meet your needs.

    Roy O'Neil

    Roy O'Neil

    Lead Consultant

    A specialist in creative problem solving and team planning techniques, Roy gained his business experience in leading international IT organisations. His background includes, European Industry Marketing Director, International Product Manager (USA based), Product Development, Sales, Operations and Customer Services. He has a diploma in Advanced Manufacturing Systems.

     

    This combination of international business experience, consulting assignments and applying creative problem solving and team planning techniques to real business issues means Roy is uniquely placed to help companies develop their people, co-ordinate their planning and implementation activities and achieve business performance improvements.

  • WHAT THEY SAY

    Harry Summerton, Sales Director

    “Initially our chances were very slim, due to the excellent response and follow-up we gave we won through. The sale was a very strategic gain for us.”, after team planning workshops were used to win a strategically important major sales bid.

    Brian Brown, Systems Engineering Director

    "If these are the results we can expect from the workshops; you can run them as often as you think necessary - no further authorisation is required.", after a team planning workshop to resolve issues around a product development programme.

    Tony Klepacz, Member of VP's staff

    "This is definitely work which exceeded expectations. In my opinion the results of this (strategy) meeting will be seen in the future success of the product set throughout the telecommunications industry.", after team planning workshop to develop a new product sales and marketing strategy.

    Executive Comments

    “Good communication with the students. It provides tips and new techniques for us to think and explore our minds on the possibilities and risks before we make any decisions or try to solve problems.”

     

    "Very good, intense and dynamic, gave me a different perspective to address problems and come up with solutions that will work."

     

    "Very good. Knowledgeable, well presented. Opens-up new options for decision making and analysing problems."

     

    “Complements my work in project management and gives a business perspective to problem solving."

     

    “Speaker’s knowledge, experience, enthusiasm and patience were excellent. It is a pleasure to listen to him and he is also very friendly.”

  • Creative Problem Solving

    Creativity is the life blood of innovation. Improving existing products, services and methods; the invention of new products and services and new processes; new ways of communicating with customers; new ways of competing and achieving competitive advantage all require Creative Thinking & Creative Problem Solving.

     

    This creative thinking, creative problem solving and innovation course focuses on tackling business issues, finding creative solutions and improving business performance.

     
    "Very good, intense and dynamic, gave me a different perspective to address problems and come up with solutions that will work."
    Training course attendee.
     
    Students learn creative thinking and problem solving skills, a problem solving process, appropriate problem solving tools and techniques and how to apply them to a wide range of business issues and opportunities.
     
    The training course is highly interactive and suitable for all levels of personnel. It can be varied in length from bite sized sessions to short seminars or half, one, two and three day courses – Individual modules can be run as standalone training courses, with the content and length being tailored to meet your needs.
     
    Cost (In-house only) - Costs are £950 per day ­ plus expenses and VAT. Programmes are designed for individuals and collaborative teams, are highly interactive, and have plenty of exercises. For this reason preferred numbers are between 8 and 18 per session.
     
    Who is it for? Courses are suitable for anyone who could be working in a team to improve business performance by solving problems, improving processes and customer service, or addressing business opportunities and competing and winning.
     
    Duration - Our approach is flexible to allow tailoring to your team and your environment, achieving anything from bite sized sessions, short seminars or modular units to one, two or three day courses.
     
    Method - All programmes are interactive, and participative, with individual and team exercises, activities, analysis, presentation / briefing and feedback.
     
    Course Content - The programme is developed and adapted according to your requirements from the following content:
     

    Creativity And The Business Need -

    • The Business Case for Creative Thinking, Creativity & Innovation, the Opportunities for Creativity. 

    Creative Thinking -

    • Thinking Styles, Creative Thinking Principles & Strategies, Introducing Creativity & Innovation (into your organisation). 

    Improving Your Thinking Skills -

    • Creative Thinking Tools & Techniques, Blockbusting Tools.

    Creative Thinking and Problem Solving Skills -

    • Problem Solving & Performance Improvement, Different Challenge ­ Different Approach, Barriers to Success & How to Overcome Them, Collaborative Teams – roles, rules, responsibilities.

    3R Problem Solving Model© -

    • 3R Recognition Stage: Understanding the Challenge, Problem, Issue. Data gathering, management & analysis. Using business models & systems thinking, identifying all issues.
    • 3R Resolution Stage: A wide range of tools and techniques for finding alternative and creative solutions.
    • 3R Results Stage: Planning for & Managing Implementation, Establishing the facts,Identifying the barriers, managing risk, Getting the people on­side, getting management support, Implementation ­Testing your plan, keeping and getting back on track. 

    Decision Making -

    • Collaborative Team Decision Making Techniques, Processes and tools and techniques for prioritising and choosing between alternatives.

  • Structured Problem Solving

    With technical structured problem solving the focus is on understanding the problem and finding the root cause. Often when the root cause is identified the solution is obvious. Students learn a structured problem solving process, the appropriate tools and techniques for understanding the problem, collecting and analysing data, finding root causes, looking for alternative solutions and planning and managing implementation.

     

    Structured Problem Solving Course
    The structured problem solving training course is highly interactive and participative with individual and team exercises, presentations, briefings and feedback sessions.
     

    Cost (In-house only)

    • Costs are £950 per day ­ plus expenses and VAT. 

     

    Numbers

    • Programmes are designed for collaborative teams, are highly interactive, and have plenty of exercises. For this reason preferred numbers are between 8 and 18 per session. Teams are formed to practise techniques, present their ideas, discuss and give and get feedback.

    Who is it for?

    • Courses are suitable for anyone who could be working in a team to improve business performance by solving problems, improving processes, customer service and competing and winning.

    Duration

    • Our approach is flexible to allow tailoring to your team and your environment. The Structured Problem Solving Course is delivered as a standalone programme and can be varied in length from bite sized sessions or short seminars to half, one day and two day programmes, course content being varied to meet your needs. As a standalone programme it includes some content from the other training modules.

    Method

    • All programmes are interactive, and participative, with individual and team exercises, activities, analysis, presentation / briefing and feedback.

     

    Course Content

    Structured Problem Solving Preliminaries
    ● Criteria for successful problem solving
    ● Problem Solving & Performance Improvement in context
    ● Forming Collaborative Teams
    ● A Problem Solving Process
     

    3R Problem Solving Model© - Introduction
    ● Managing the process, knowing where you are and what to do.
     

    3R Recognition Stage – Understand the Challenge, Problem, Issue
    ● Clarifying the problem statement,
    ● gathering data, data management and analysis, identifying root causes.
     

    3R Resolution Stage – Find Alternative Solutions
    ● Tools and techniques for finding solutions

    3R Results Stage – Strategies for Implementation Planning &
    Implementation
    ● Understanding resource requirements;
    ● Identifying the barriers,
    ● Risk management;
    ● Test, Test, Test,
    ● Implementation ­ monitor and manage,
    ● Standardise your solution ­ policies and procedures

     

    Decision Making – Collaborative Team Decision Making Techniques
    ● Processes and tools and techniques for prioritising and choosing between alternatives

  • Decision Making

    We can help you win.

    Decision Making Workshops

    Team Decision Making

    This problem solving decision making training can be a standalone course or a module in the Creative Thinking, Creative Problem Solving and Structured Problem Solving courses. It can be varied in length from bite sized sessions and short seminars to half and one day programmes to meet your needs. When run as a standalone programme it includes some content from the other modules.

     

    Which Coffee? How do you choose?

    Problem solving decision making - Whilst choosing a coffee may not be their most important decision, during the life of a project collaborative teams will find several occasions when they have to make a decision that could affect the level of success or failure of the whole programme.

     

    Some of these decisions will be simple choices other decisions will be more complex and the characteristics of the situation quite different - even alternatives that appear the same may be different if you apply the right criteria.. This means that teams need to have available a range of techniques to suit the decision scenario, know how to apply them and reach consensus, whilst avoiding ‘Groupthink’.

    Strategic Planning

    Similar, but not the same.

    Being able to choose between alternatives - recognising differences, important characteristics, benefits and drawbacks, prioritising and selecting - is a key skill for all problem solving for business and performance improvement initiatives.

    Team Decision Making

    Course Content

      How, Why,When Do We Decide

       

      Team Decision Making

      • Team roles & responsibilities
      • Reaching consensus
      • Avoiding group-think
      • Managing Data

      Simple Techniques

      • When to use them
      • How  to apply them

      More Complex Methods

      • Choice Voting
      • The Castle Technique
      • Flow  Diagrammes & Decision Trees
      • Grids & Tables

      Weighting Systems

       

      Improving Failed Ideas

    • Workshops

      Team Planning Workshops

       

      Team Planning is a superior problem solving process, team working and planning tool that delivers competitive advantage through creativity, innovation and workable plans, owned and committed to by your people, ensuring all team members contribute to it, understand it and agree it.

       

      "If these are the results we can expect from the workshops; you can run them as often as you think necessary - no further authorisation is required."… Systems Engineering Director

       

       

       

       

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